Transparent, predictable pricing


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Frequently Asked Questions

Find answers to common inquiries about Sensible's document extraction platform, pricing, support, and more.

How does Sensible pricing work?

Sensible offers transparent and predictable pricing for document extraction. Unlike platforms that bill per page, we bill per document no matter the document length. Budget confidently and never worry about surprise overages.

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What happens if I exceed the usage limits of my plan?

Your extractions will be processed at the associated overage per additional document. 

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How many pages can a document have?

Sensible can extract your longest documents – even hefty mortgage applications spanning over 100 pages.

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How fast can a document be processed? 

Sensible's document processing speed can range from as fast as 6 seconds to up to 1 minute, depending on whether OCR or an LLM is required. 

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Is it possible to embed a white-label version of Sensible into our product?

Yes. Sensible is designed as an API-first platform, allowing you to seamlessly integrate a white-label version of our document extraction capabilities directly into your product.

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Can Sensible be used for sensitive documents?

Yes, Sensible not only meets industry standards (HIPAA, SOC 2, and data encrypted in transit and at rest), but also empowers you to choose your preferred geographic region for deployment to stay ahead of evolving data privacy regulations.

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Can Sensible extract handwritten documents? 

Yes, Sensible can extract data from handwritten documents. It's important to note that the accuracy of the extraction depends on the legibility of the handwriting. 

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Are there any additional costs for technical support or customer assistance?

Our professional services team is available to assist you with end-to-end document type setup on an hourly basis. Additionally, our support helps with any day-to-day usage questions you may have via chat.

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Do you provide support or onboarding assistance for enterprise customers?

Sensible offers dedicated support from our Customer Success Engineers for enterprise customers. They can assist you with onboarding, document configuration, API integration, and more. Whether you prefer to handle SenseML configurations in-house or have Sensible maintain them for you, we've got you covered.

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Is training required for my operations team to use Sensible?

No training is required for your operations team to use Sensible. Our platform is designed to be intuitive and user-friendly, ensuring a seamless experience from the start. However, we also provide extensive documentation and offer training sessions and regular office hours with our dedicated customer success engineers, should you need additional assistance or guidance.

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Do you offer any service-level agreements (SLAs) for uptime or performance?

Yes! This can be included in an Enterprise plan upon request. Please contact us for details.

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Can you invoice me? 

Yes! We offer invoicing for Scale and Enterprise plans. Please contact us for details.

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I have more questions.

Contact us and we'll be more than happy to help.

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